Privacy Policy

SoulstormAI ("we," "our," or "us") operates multiple software applications and this website. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including but not limited to PetWander, TipSplit, Oracle, and any future applications.

1. Information We Collect

Information You Provide Directly:

• Account Information: When you create an account, we collect your email address, username, and password.
• Profile Information: Optional information such as your name, profile picture, and preferences.
• User Content: Search queries, saved locations, preferences, and any content you create using our apps.
• Payment Information: When you make a purchase, payment information is processed securely through Stripe. We never store your full credit card details.
• Communications: Messages you send to our support team or feedback you provide.

Information Collected Automatically:

• Device Information: Device type, operating system, browser type, IP address, and unique device identifiers.
• Usage Data: Pages visited, features used, time spent, clicks, and navigation patterns.
• Location Data: Precise location (with your permission) for location-based features like finding pet-friendly places in PetWander.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect usage data and improve your experience.
• Analytics: We use Google Analytics to understand how users interact with our services.

Information from Third Parties:

• Social Media: If you connect your social media accounts, we receive basic profile information.
• Payment Processors: Transaction confirmations and payment status from Stripe.
• Business Partners: Information from affiliate partners when you use their services through our links.

2. How We Use Your Information

We use collected information for the following purposes:

• Provide Services: Operate, maintain, and improve our applications and website.
• Personalization: Customize your experience based on your preferences and usage patterns.
• Communication: Send important updates, security alerts, and respond to your inquiries.
• Payment Processing: Process transactions and manage subscriptions.
• Analytics: Understand usage patterns, identify bugs, and improve our services.
• Marketing: Send promotional materials (you can opt-out anytime).
• Security: Prevent fraud, abuse, and unauthorized access.
• Legal Compliance: Comply with legal obligations and enforce our terms.
• Advertising: Display relevant ads through Google AdSense and measure ad performance.

3. How We Share Your Information

We do NOT sell your personal information. We may share information in these circumstances:

• Service Providers: Companies that help us operate our business (hosting, analytics, payment processing, customer support).
• Payment Processors: Stripe processes payments on our behalf.
• Analytics Partners: Google Analytics helps us understand usage patterns.
• Advertising Partners: Google AdSense displays ads on our site.
• Affiliate Partners: When you click affiliate links, we may share that you came from our site (no personal information).
• Legal Requirements: When required by law, court order, or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: Any other sharing with your explicit permission.

4. Third-Party Services

We use the following third-party services that have their own privacy policies:

• Google Analytics: Privacy Policy
• Google AdSense: Privacy Policy
• Stripe: Privacy Policy
• Vercel (Hosting): Privacy Policy
• Supabase (Database): Privacy Policy
• Impact (Affiliate Platform): Privacy Policy

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Functionality: Keeping you logged in, remembering preferences.
• Analytics: Understanding how you use our services.
• Advertising: Displaying relevant ads through Google AdSense.
• Personalization: Customizing your experience.

You can control cookies through your browser settings, but some features may not work if you disable them.

6. Data Security

We implement industry-standard security measures:

• Encryption: All data is encrypted in transit using HTTPS/TLS.
• Password Security: Passwords are hashed using industry-standard algorithms.
• Payment Security: Payment data is handled by PCI-compliant processors (Stripe).
• Access Controls: Limited employee access to personal information.
• Regular Updates: Security patches and system updates.
• Monitoring: Continuous monitoring for suspicious activity.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your information:

• Active Accounts: As long as your account is active.
• Legal Requirements: As required by law or for legitimate business purposes.
• After Deletion: We delete or anonymize your data within 90 days of account closure, except where retention is required.
• Backups: Backup copies may exist for up to 90 days.

8. Your Rights and Choices

You have the following rights:

Access and Portability:

• Request a copy of your personal data
• Export your data in a portable format

Correction:

• Update inaccurate or incomplete information

Deletion:

• Request deletion of your account and associated data

Opt-Out:

• Unsubscribe from marketing emails
• Disable location tracking in app settings
• Opt-out of personalized ads

Withdraw Consent:

• Revoke permissions previously granted

To exercise these rights, contact us at info@soulstormai.com

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete it.

10. International Data Transfers

Our services are operated from the United States. If you access our services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. By using our services, you consent to this transfer.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to Know: What personal information we collect, use, and share.
• Right to Delete: Request deletion of your personal information.
• Right to Opt-Out: Opt-out of the sale of personal information (we don't sell data).
• Right to Non-Discrimination: We won't discriminate against you for exercising your rights.

To exercise these rights, email: info@soulstormai.com

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

13. Do Not Track

Some browsers have "Do Not Track" features. We currently do not respond to Do Not Track signals. We may adopt a standard for responding to these signals in the future.

14. Advertising and Analytics

Google AdSense:

We use Google AdSense to display advertisements. Google may use cookies to serve ads based on your visits to this site and other sites. You can opt out of personalized advertising by visiting Google Ads Settings.

Google Analytics:

We use Google Analytics to understand how visitors use our site. You can opt-out by installing the Google Analytics Opt-out Browser Add-on.

15. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for material changes)
• Displaying a notice in our applications

Your continued use of our services after changes constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices:

Email: info@soulstormai.com
Website: soulstormai.com

We will respond to your inquiry within 30 days.