We're here to help. Whether you have questions, feedback, bug reports, or partnership inquiries, we read every message and typically respond within 24 hours.
Response Time: Usually within 24 hours. Urgent issues are prioritized.
To help us assist you faster, please include:
Q: How do I report a bug?
Email us at info@soulstormai.com with details about the bug, including your device, app version, and steps to reproduce it. Screenshots help tremendously.
Q: How do I request a new feature?
We love hearing feature ideas! Email us your suggestion. While we can't implement every request, we seriously consider all feedback.
Q: How do I cancel my subscription?
You can cancel anytime from your account settings in the app. If you need help, email us and we'll walk you through it.
Q: Do you offer refunds?
Yes, we offer refunds within 30 days of purchase if you're not satisfied. Just email us explaining why and we'll process your refund.
Q: Can I partner with you?
We're always open to partnerships that align with our values. Email us with details about your proposal.
For business partnerships, affiliate opportunities, or press inquiries:
Email: info@soulstormai.com
Please include "Business Inquiry" in the subject line.
For press inquiries, interviews, or media requests:
Email: info@soulstormai.com
Please include "Press" in the subject line.
We monitor our email during business hours (Monday-Friday, 9 AM - 6 PM Central Time), but we often respond outside these hours as well. For urgent issues, please mark your email as urgent.
Follow us on social media for app updates, tips, and behind-the-scenes content:
Your feedback helps us build better apps. Whether it's a bug report, feature request, or just a note to say you like (or don't like) something, we want to hear from you.
We read every message. While we can't respond to every piece of feedback individually, we take it all into account when planning updates and new features.
Thank you for reaching out. We're here to help and we're always happy to hear from our users.